The following terms and conditions apply to your use of the SkyComp Technology - Australia web site ("the web site") by SkyComp Technology (Australian Business Number) ABN 38 125 573 426, (herein after referred to as SkyComp Technology) and its customers. Your use of the web site indicates your acceptance of these terms and conditions. These terms and conditions are subject to change by SkyComp Technology. SkyComp Technology may change the content of its terms and conditions at any time without any prior notice to anyone.
By becoming a member of SkyComp Technology, the customer herein agrees to be bound to the terms and conditions listed on SkyComp Technology.
1. Placing Order / Pricing
Any Quotation made by SkyComp Technology is not an offer to sell, and no order given in pursuance of any Quotation shall bind the company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by SkyComp Technology within seven (7) days of receipt by SkyComp Technology of the customer's offer.
All pricing is in Australian dollars and inclusive of GST. Please note that pricing and stock availability are subject to change without prior notice. SkyComp Technology reserves the right not to sell below its cost. All orders placed are subject to confirmation and acceptance by SkyComp Technology.
SkyComp Technology may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If SkyComp Technology requests payment for increased prices, you may cancel the order by giving notice to SkyComp Technology, which must be received within seven days of the announcement of the increase.
To minimize errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.
Price may vary depending upon location due to freight costs and other logistical requirements.
SkyComp Technology reserves the rights to adjust freight cost at any time.
2. Delivery/collection
We do not ship internationally.
We do not ship to third party addresses unless that address is known and can be verified by SkyComp Technology.
The Customer shall at its own expense, arrange collection of products from SkyComp Technology at its premises. Alternatively, SkyComp Technology in its sole and absolute discretion may arrange physical delivery of products to the Customer at the Customer's business address, such delivery being at the cost of the Customer. The Customer shall be deemed to assume and shall be liable for loss or damage to products from the time they are placed on to the vehicle to transport them from SkyComp Technology's premises unless the Customer has insured the item when buying from SkyComp Technology.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
After your order is placed, you will be sent an E-mail acknowledgement which will include an Internet link with your order tracking number which can be used to track your order status.
3. Delivery time
Any date Quoted for delivery is an estimate only, and unless a guarantee shall have been given by SkyComp Technology in writing providing for liquidated damages for failure to deliver by the Quoted date, SkyComp Technology shall not be liable to the Customer for any loss or damage howsoever arising for failure to deliver on or before the Quoted date. The Customer shall accept and pay for Products, not withstanding any failure by SkyComp Technology to deliver by the Quoted date.
Goods specially ordered in, must be fully paid for prior to delivery & cannot be returned or exchanged without express approval from SkyComp Technology in writing. The latter case would still attract the normal restocking fee.
4. Returns / Refunds / Cancellations
We do not normally give refunds or exchanges if you:
• simply change your mind; or
• purchased the wrong product; or
• already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
• damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
• no proof of purchase is provided.
Goods Returning For Credit/Refund
If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request.
However SKYCOMP reserves the right to confirm the unsuitability of the product before a refund is issued.
Under ACCC guidelines for refunds of goods under warranty claims - specifically the ACCC quotes as follows on their web site :
"If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead"
- Defective items within the DOA period of 7 days, take 2-5 business days for us to process and ship the replacement item to you.
- Defective items returned for warranty after the DOA period generally take 2-8 weeks to be sent back to the manufacturer for repair or replacement.
- Please also note that incompatibility is NOT a fault. We cannot ensure what you purchased is compatible with what you have existing.
Return/Refund on non-faulty products
In some circumstances, we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange products purchased incorrectly provided the:
- Customer notifies SKYCOMP within 7 days of receipt of delivery of the product;
- Products are not opened, used and are still in pristine condition;
- Customer accepts a maximum restocking fee up to 30% of the purchase price;
- SKYCOMP may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense.
Cancelation on "READY FOR PICK UP" orders
Customer may request a cancellation of your order, provided your order has not already been Processed and in the Pending/Processing status.
- Note that all cancellations are processed at the discretion of SKYCOMP staff - this is not an automated process.
- Depending on the items ordered, cancellation is not a straightforward process and may result in a restocking fee up to 10% or a minimum of $10 administration fee to cover our labour/transport cost in preparing your order.
- Please also be aware that any transaction fees that have been applied to your order at time of placement will not be refunded as this cost has been incurred by SKYCOMP at time of charge
- Cancellation after dispatch of your order is not possible im most cases.
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. Product returned for credit/refund is not possible on our store. We may offer a credit with a 20% restocking fee on some special circumstances.
Any incorrect, missing or damaged items received must be reported to SkyComp Technology within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
SkyComp Technology owns the title of any extra goods shipped with your order that have been dispatched in error.
If requested by SkyComp Technology, the Customer may be required to provide information in that SkyComp Technology can easily assist the Customer with any monetary refund or cancellation. This information may include member's names, address, home phone, work phone, credit card details and other relevant information required by SkyComp Technology. Failure to provide sufficient information may delay the refund or cancellation, SkyComp Technology is not to be held responsible for any delays according to clause provided by SkyComp Technology. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by telephone and email only.
Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
5. Warranty Claim
All goods sold by SkyComp Technology come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. Computer systems built by SkyComp Technology carry a one year parts and labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.
Goods under warranty cover will be replaced or repaired by the manufacturers. A refund may be available if a product is not of merchantable quality, does not fit the description provided or is unfit for its purpose.
SkyComp Technology is responsible for the handling of most products warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not SkyComp Technology.
Warranty only covers the item(s) sold by SkyComp Technology. Warranty does not cover any other equipment used in conjunction with the item(s) sold by SkyComp Technology.
DOA (Dead on arrival) items are eligible for refund or replacement. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines. All products are eligible for warranty claim even after a 7 day period.
Please complete the online warranty return form to obtain "RA" number form SkyComp Technology & clearly mark goods with same, attaching copy of original purchase invoice, SkyComp Technology warranty & serial number labels must be clearly attached, at their removal voids warranty. Any unauthorised repair or upgrade voids warranty. Please refer to specific warranty condition on warranty card supplied with goods. Unless a unit is dead on arrival or damaged in transit, in this case must be received with 7 days of invoice date, goods remain the property of your customer & will be processed by the relevant manufacturer of agent as soon as possible. SkyComp Technology will not be liable for any loss, whether material or not of such goods.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
SkyComp Technology is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
All costs incurred in returning non-faulty or incorrectly chosen products to us for repair, refund, replacement or credit are your responsibility. SkyComp Technology is not responsible for any parcel missing in transit, on its return back to SkyComp Technology. Non-faulty product does not include any product which is not of merchantable quality, does not fit the description provided, or is unfit for its purpose.
6. Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier??s own test and replacement/repair, and the shipping back to us
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. SkyComp Technology is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.
7. Payment
Unless otherwise agreed in writing, payment for products supplied shall be made in full by the Customer to SkyComp Technology without deduction or demand, within the approved term as advised by SkyComp Technology, or in the absence of a term approved by SkyComp Technology, within (7) days from the order date.
Payment for products ordered through SkyComp Technology can be made by PAYPAL/VISA/MASTERCARD/AMEX and BANK TRANSFER only
8. Liability
a/ SkyComp Technology shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or directly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.
b/ SkyComp Technology expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.
9. Retention of Title
The title to the Products will pass to the Customer when payment in full for the Products has been received by SkyComp Technology. Until the Customer has paid to SkyComp Technology the full purchase price:
Customer shall hold the Products as bailee for SkyComp Technology.
1. the Products shall be stored at the Customer's risk, and in such manner that they are readily distinguishable from other products owned by the Customer or other persons.
2. the Customer shall indemnify SkyComp Technology against any claim, action, proceeding, damage, loss, costs, expense or liability whatsoever, arising out of the possession, use or disposal of the Products by SkyComp Technology, or repossession or attempted repossession by SkyComp Technology.
3. any sale of the Products shall be effected as bailee for SkyComp Technology, and the proceeds of such sale shall be held on trust for SkyComp Technology. The proceeds of such sales must be held in a separate account or otherwise clearly identified in the books and records of the Customer.
4. the Customer shall permit SkyComp Technology to inspect the Products, and the records and books of the Customer to the extent that they relate to the Products.
5. reserve right of entry to inspect or recover goods owned by SkyComp Technology, wherever they are located.
10. Disclaimer
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images. Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.
11. Obligations of the Customer
As member of SkyComp Technology, the Customer must provide current, complete, and accurate information about the Customer at all times.
The Customer is entirely responsible for their account which includes confidentiality, any and all activities through using the Customer's account, SkyComp Technology will not be held responsible in any manner.
On the first purchase the Customer places with SkyComp Technology, the Customer might be required to provide additional identification to SkyComp Technology to help eliminate Internet credit card fraud and to provide additional security.
SkyComp Technology reserves the right to terminate a Customer's account if it is found to contain false, incomplete, inaccurate information. If any security concerns or breaches arises from the Customer, they shall report it to SkyComp Technology immediately.
SkyComp Technology does not stored any credit card details for any Customers. The Customer will ensure that credit card details are their sole responsibility to safe guard.
